Share feedback about NHS services in Essex

Your feedback about NHS services in Essex helps us improve care, recognise excellent practice, and learn from patient experiences. We welcome compliments, suggestions, concerns, and complaints to help ensure NHS services meet the needs of local people.

We welcome all feedback. Hearing about positive experiences helps us recognise excellent care and share learning. Equally, when something has not gone well, your feedback helps us understand what happened and make improvements.

You do not need to make a formal complaint to share your experience. You can simply tell us what worked well or suggest how services could improve.

Why your feedback about NHS services in Essex matters

Your feedback helps us to:

• improve the quality and safety of NHS services
• learn from patient experiences
• recognise staff who provide excellent care
• identify areas where services need improvement
• ensure services meet the needs of local communities

We use feedback, compliments, and complaints to support continuous improvement across NHS services in Essex.

When to contact NHS Essex

You can contact NHS Essex Integrated Care Board if:

• you do not wish to contact the service directly
• you are unsure which NHS organisation to contact
• your concern relates to services commissioned by NHS Essex
• you would like to share feedback about NHS Essex itself
• you would like to share a compliment or positive experience
• you would like to share your story to help improve services

Our Patient Experience Team will listen to your feedback and ensure it reaches the appropriate team.

Contact our Patient Experience Team

The easiest way to contact us is through our online feedback and complaints form.

This form allows you to:

• share feedback or suggestions
• raise a concern or complaint
• share a compliment or positive experience
• ask for help identifying the correct NHS organisation

Using the form helps us direct your enquiry to the right team quickly.

You can also contact our Patient Experience Team by post if you prefer. You can write to: NHS Essex, Seax House, Victoria Rod South, Chelmsford, Essex CM1 1QH.

Sharing compliments and patient experiences in Essex

We welcome compliments and patient stories about NHS services in Essex. Positive feedback helps us recognise staff and teams who provide excellent care.

With your permission, we may also share patient stories anonymously to help improve services and highlight good practice.

Sharing your experience can help improve care for others.

Consent and confidentiality

If you contact us on behalf of someone else, we usually need their written consent. This may be provided by:

• the patient
• a parent or legal guardian
• someone with Power of Attorney
• someone authorised by the Court of Protection

This ensures we protect patient confidentiality and comply with data protection law.

What happens next

Our Patient Experience Team will review your feedback and respond appropriately. We will:

• listen carefully to your experience
• provide a response or explanation where needed
• share feedback with relevant services
• use your feedback to improve NHS services

We are committed to learning from patient experiences and improving care across Essex.