Publication date
October 2024
Key findings
Survey responses and conversations highlighted frustration with the difficulty of making GP appointments, especially face-to-face. While digital options are expected to improve access, they often fail to do so. Many find technology confusing and untrustworthy, preferring traditional methods.
There is limited understanding of the full scope of digital services beyond ordering prescriptions or booking Covid jabs. Younger people are generally more comfortable online but find the technology inadequate. Those less able feel overwhelmed and neglected by the digital shift.
Additional information
Survey by Healthwatch Essex.
Healthwatch Hertfordshire and Healthwatch Essex have been commissioned by the Hertfordshire and West Essex Integrated Care Board (ICB) Primary Care Workstream to undertake a series of engagement projects.
The aims of the engagement projects include:
- Gathering lived experiences to feed directly into the Hertfordshire and West Essex ICS
Primary Care Workstream. - Supporting and enabling the Hertfordshire and West Essex ICS to achieve wider
participant engagement. - Engaging patients and the public on programmes covering key priorities and areas of
importance at a regional and local level. - Making recommendations to the Hertfordshire and West Essex ICS Primary Care
Workstream so improvements can be implemented.