Publication date
September 2023
Key findings
Overwhelming theme of feedback was recognising helpful and friendly staff. Many respondents observed that pharmacy staff were under pressure and very busy but still delivered a service that met the customers’ needs.
Other feedback on what doesn’t work so well included slow service, frustrations with ordering system, being unable to talk to staff over the phone and some medications not being available.
There are also a number of case studies which outline personal and individual experience of using a community pharmacy.
Additional information
Survey by Healthwatch Essex.
Healthwatch Essex has been commissioned by the Hertfordshire and West Essex Integrated Care Board (ICB) Primary Care Workstream to undertake a series of engagement projects.
The aims of the engagement projects include:
- Gathering lived experiences to feed directly into the Hertfordshire and West Essex ICS Primary Care Workstream.
- Supporting and enabling the Hertfordshire and West Essex ICS to achieve wider participant engagement.
- Engaging patients and the public on programmes covering key priorities and areas of importance at a regional and local level.
- Making recommendations to the Hertfordshire and West Essex ICS Primary Care Workstream so improvements can be implemented.